Hotel Aurelia · 300 rooms · 5-star

The World Cup is in town.

Your luxury hotel is full for one month. There are 9 front desk agents. If the team hits its goals, the General Manager gives a team bonus of

$10,000

You are the managers. Before the month starts, you must tell your team how the bonus will be split.

Team goals for the month

Guest reviews70%+of guests rate front desk service 9 or 10 out of 10

Upsell sales$70,000+room upgrades, late checkout and packages sold at the desk

Service recovery60%+of guests who complained say “you fixed it well”

The GM’s rule: all or nothing. Hit all 3 goals → the team gets $10,000. Miss even one → $0.

These are each agent’s results from last month, before the World Cup.

Step 1

Step 2

Move the sliders. The total must be exactly 100%.

Equal: Everyone gets the same amount.
Upsell: Money from room upgrades, late checkout and packages you sold.
Reviews: Guest mentioned your name.
Fixed: How many service recoveries you did.
Teammate: Teammate votes. How many coworkers voted for you as “most helpful.”

Preview

Step 3